 |
Can
I be sure my walkthrough or cheats are included
in the members area before I pay? |
|
How
do I set up my login username & password? |
|
I cannot find my item
and transaction numbers. Help! |
|
I
signed up already but it takes me to sign up again
when I click my game help. |
|
I
forgot my password. What do I do?
|
|
Does
my membership automatically get re-billed each
month?
|
|
I
don't have a credit card, can I pay by check?
|
|
The
game cheat or walkthrough I need is not added
yet. What should I do? |
|
How
do I cancel my subscription?
|
|
Your
company makes video games for children.
Can I still request help for games that are
rated 'T' or 'M'? |
Q.
I just signed up but I cannot find my
item # in my PayPal transaction. Why and
what should I do?
- |
| A.
You should return to your PayPal account, click
on the history tab, (monthly subscriptions are
on a dropdown list) or
the payment you just sent to us has a 'DETAILS'
link. You will find everything you need
there. If you still cannot find your
confirmation numbers, write us and we
will verify you manually (about 24, usually less) and
send you a login setup link. |
Q.
I signed up already but it asks me to
sign up again after choosing a game.
- |
| A.
Click the "MEMBER
LOGIN"
here or on our top or right panel, enter your
username and password.
|
| Q.
How do I set up my login username &
password? |
|
A.
First you must REGISTER
with us. Then just click the
"Verify
My Membership"
and enter your
Transaction/Subscription ID & Item Code #
which you can look-up within your PayPal
account
record details.
|
| Q.
I forgot my password. What do I do? |
|
A.
Click the member login
icon, enter your login
name and your password is automatically emailed
to you. If you don't know your login name
you signed up with, write us via the SUPPORT
link and include
your email address you paid for your membership
with.
|
| Q.
Does my membership automatically get
re-billed each month? |
| A.
Yes. Unless
you purchase
a 6 month membership or a Lifetime MEMBERSHIP
which are 1 TIME PAYMENTS!
|
|
Q.
I don't have a credit card, can I pay by
check?
|
|
A.
Yes. You can pay with an electronic
E-Check
OR you will need to mail it in cashiers check,
personal check or money order.
Click
Here.
|
-
Q.
Can I be sure my walkthrough or cheats
are included in the members area before I pay?
- |
| A.
YES YOU CAN!! Just SEARCH OUR
LISTINGS OR click the CHEAT &
WALKTHROUGH links above. If it's on the
list, we have it already, otherwise, click the SUPPORT ICON and tell us
to add it. It's that simple!!
|
|
|
|
Q. The
game cheat or walkthrough I need is not
added yet. What should I do?
-
|
| A.
Just tell us via the SUPPORT link at the
top there. (Make SURE you include
what platform your game is for, ie XBOX,
GAMECUBE, PC, etc.) Updates are
usually posted within
24 hours or less.
NOTE:
If you are a member, log in to your
members area first before using the
SUPPORT ICON, these requests are given HIGHEST PRIORITY.
No one should have to stay stuck in a
game, that's why we are here!
|
| Q.
How do I cancel my subscription?- |
|
A.
You should return to your PayPal account, click
on the history tab, and select
subscriptions. Cancel the subscription you
have with us or, as a courtesy, you can click support and tell
us to end your subscription. Include the PayPal email address you used to sign
up with. (We are not responsible for
any additional banking fees if you do not cancel
a subscription of your own accord).
You
can still use your membership until the next
billing cycle expires.
We
recommend a lifetime membership, of course, so
you'd never have to even think about it.
|
|
|
Q. WDS makes video games
for children. Can I still request
help for games that
are 'T'EEN
or 'M'ATURE
rated? -
-
|
| A.
Absolutely. We never miscondone any
video games published by any company.
Let's face it, they worked very hard
to produce these games, and folks
certainly do enjoy them. HOWEVER,
we strongly suggest
& remind parents to monitor game
content by using the ESRB game ratings
system. It is provided for
the safety and well being of our children. |
|
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